Twenty-four answers,
no hedging.

One year, starting the day you take possession — not the day you signed, and not the day the house was finished. For that year we warrant the home is suitable for ordinary use, built free from defective materials, and constructed in line with applicable law, sound engineering standards, and in a workmanlike manner.

Yes. The warranty runs to you and to your successors and permitted transferees for whatever is left of the one-year term. If you sell in month eight, the next owner gets the remaining four months.

No. The agreement is explicit that this limited warranty replaces any implied warranties of quality, and that there are no other express or implied warranties on the design, construction or condition of the home. That's a real limitation and we'd rather you read it here than discover it later.

The exception is appliances and equipment, which carry their own manufacturer warranties — see below.

Right here, before you make an offer. All thirty-six pages, including the exhibit that lists every tolerance we hold ourselves to. Most builders hand it over at closing in a folder — we'd rather you read it while you still have leverage.

Download the warranty

You walk the finished home with someone from our team before possession and write down every cosmetic issue you find. Scratches, chips, paint runs, marks on a countertop, a flaw in the glass — it all goes on the list that day and we correct it.

This is the most important answer on the page. Cosmetic defects that weren't written down at the walkthrough are waived — you can't claim them later.

It isn't a trap, it's a practical limit: once furniture is in and people are living there, nobody can tell our scratch from a sofa leg. Bring someone with fresh eyes, take your time, and write down more than feels polite.

Two. Carpet seam gaps over an eighth of an inch can be reported within six months of the walkthrough. And newly planted trees and shrubs that die within six months are covered, provided the home has a working irrigation system.

In writing, titled "Warranty Request," with a detailed description of the problem, emailed to us. No portal, no ticket number, no phone tree. Photos aren't required but they settle most questions before anyone drives out.

[email protected]

Two different numbers, and you should know both. Our goal is to reply within 24 to 48 hours, Monday through Friday. The agreement provides for a written response within 30 days of receiving the claim.

The first is how we work. The second is what you're contractually owed. We'd rather beat it than lean on it.

Yes — access during normal business hours within 48 hours of us asking, or immediately if waiting would make the damage worse. We can't diagnose a leak by email.

Ninety days from our written response, or longer if the work reasonably requires it. We can repair, replace, or pay the reasonable cost of doing either.

If either side is unhappy after our response and our attempt to fix it, we meet within fourteen days to work it out.

Beyond that, Oregon law sets its own requirements — including a written notice ninety days before any construction-defect lawsuit under ORS 701.565, and a four-year limit on bringing an action that starts running when you first take possession, whether or not you knew about the problem. Read section 7 and 8 of the document, and talk to your own attorney.

Not always, and the agreement says so. We're not responsible for exact matching of color, paint, texture or finish, or for materials that are no longer available. Wood grain and stone vary by nature, and a repainted section can flash differently in certain light.

Wall and ceiling cracks wider than an eighth of an inch are covered, and repaired one time — after the framing has finished most of its drying and moving, so we're not patching the same spot twice.

Hairline cracks and nail pops below that threshold are normal in a new house and aren't defects.

Foundation or garage wall cracks wider than a quarter inch are covered. Garage floor cracks over a quarter inch in width or vertical displacement are covered. So is any slab crack that ruptures the finished flooring above it. Cracks in block, brick or mortar joints are covered past three-eighths of an inch.

Improper grades and swales are covered when they both cause standing water for more than 24 hours — 48 in a swale — and affect drainage around the entrances and walkways.

Ground settlement greater than six inches around the foundation or over utility trenches is covered, and filled once.

Roof and flashing leaks caused by installation or materials are covered, as are leaks in gutters and downspouts that aren't caused by debris. Standing water over an inch in the gutters is covered too, absent debris or exceptional rainfall.

What isn't: leaks caused or worsened by snow, ice or debris buildup. Which is why cleaning the gutters in October matters.

Covered when it comes from defective workmanship or materials — including pipes that freeze and burst for that reason, pipes that hammer loudly, and outlets, switches or fixtures that fail from faulty installation. Insufficient heating, cooling or ventilation from a manufacturing defect or malfunction is covered as well.

No — and this surprises people, so it's worth being blunt. The stove, refrigerator, dishwasher, microwave, disposal, washer and dryer, water heater, garage doors, fireplace, and the heating and cooling equipment all carry their manufacturers' warranties. Our obligation is to assign those to you at closing.

Keep the paperwork from your closing packet. For those items, the manufacturer is who you call.

No. Claims associated with exposure to mold, fungi or bacteria are specifically excluded.

No house can be built to exclude mold spores — they're everywhere, and moisture is the one growth factor anyone can control. Given the right conditions mold can develop in 24 to 48 hours. Vent the dryer outdoors, run the exhaust fans, dry wet surfaces the same day, and check for leaks. The full list of steps is in the document and on our homeowner resources page.

No. There's no warranty on sound transmission from activities outside the home, and none on odors from neighboring properties — cooking, smoke, plants. Those are part of living somewhere with other people in it, and they're outside anyone's control.

The agreement says we're not obligated to investigate or disclose nearby developments — possible, planned, permitted or under construction — even ones we're building ourselves, and you agree not to rely on us for that.

That's the contract. In practice, ask us and we'll tell you what we know. But do your own diligence with the county too: they hold the permit records and they're public.

Both normal, both excluded. Creaks and squeaks come from framing members expanding and contracting. Doors bind in wet months and free up in dry ones, and hinge and hardware adjustments are ordinary maintenance.

Warping past a quarter inch across thirty-two inches is a different matter — that one's covered.

Normal wear and deterioration. Damage from accidents, fire, water escape, storms, flooding, earthquake and other acts of God. Soil movement and insects. Anything caused or made worse by lack of maintenance, misuse, or changes made by someone other than us. Sealing grout and stone surfaces is the homeowner's job, as are smoke detector batteries and sink aerators.

Personal injury, damage to personal property, and relocation costs during repairs are excluded as well. The complete list is in section 4 of the document.