Homeowner resources

Now it's
your house.

A new home spends its first year drying out and settling in. Some of what happens is ours to fix, some is seasonal maintenance, and one thing has a deadline most homeowners never hear about. Start with that one.

The 11-month deadline
The 11-month service request Seasonal maintenance Who to call for what

Mark your calendar

The clock nobody
tells you about.

Your warranty runs one year from the day you take possession. Around month eleven you should walk the house properly and send us anything that needs attention — while there's still time on it. Most people don't know to do this. It's the single most valuable thing on this page.

  1. Day 1

    Possession

    The clock starts — not at signing, not at completion. The walkthrough list you made before possession is already being worked.

  2. Months 1–10

    Live in it

    Report anything as it comes up. Don't save it for later — some things get harder to diagnose once a season has passed over them.

  3. Month 11

    Send the service request

    Walk every room with the checklist from your manual, write down everything, and send it in. Month eleven, not month twelve — it gives us room to inspect and schedule before the term is up.

  4. Month 12

    The term ends

    Anything raised in time still gets finished. Appliance and equipment warranties from the manufacturers carry on under their own terms.

Your maintenance manual is provided through our partnership with 2-10 Home Buyers Warranty and includes their 11-Month Warranty Service Request form along with a room-by-room quality checklist. Use both. For what's covered and the claim procedure itself, the governing document is your One-Year Limited Warranty Addendum.

Warranty coverage →

Keeping it

Three lists.
None of them long.

Most warranty problems we see started as a maintenance item somebody didn't get to. Your manual goes deeper on every one of these — this is the short version worth pinning inside a cabinet door.

Every month
  • Test smoke detectors and replace batteries
  • Test GFCI outlets with the test button
  • Check fire extinguisher pressure gauges
  • Inspect and replace furnace and AC filters
  • Look for leaks around toilets, under sinks, at the dishwasher
  • Clean faucet aerators and the range hood filter
  • Flush drains with hot water and baking soda
Twice a year
  • Inspect the roof and chimney from the ground — never walk it
  • Clean gutters and downspouts, and clear the outlets
  • Check siding, paint, masonry and wood trim
  • Inspect the foundation, crawl space or basement
  • Check doors and windows, clean tracks, lubricate hardware
  • Service the HVAC with a licensed contractor
  • Inspect the attic vents, and the main electrical panel
  • Re-caulk and re-grout around tubs, showers and sinks
Once a year
  • Examine caulking around windows, doors and pipe penetrations
  • Inspect concrete slabs, patios, walks and the garage floor
  • Have carpets professionally cleaned
  • Clean and wax woodwork and trim
  • Test the water heater pressure relief valve
  • Have the chimney flue checked before the first fire
  • Inspect the septic tank and leach field, where applicable

Three numbers worth remembering

5 ftMinimum distance downspouts should discharge water away from the foundation
5 ftKeep sprinklers from spraying closer than this to the foundation
15 ftPlant trees no closer than this, so mature roots stay clear

Grading is the quiet one. Keep the ground sloping away from the house, fill low spots where water collects, and don't over-water beds against the foundation. More expensive problems start there than anywhere else on this page.

Who to call

Three numbers,
three situations.

Call us

The house itself

Anything built into the home — framing, drywall, roofing, siding, concrete, cabinets, trim, tile, and the plumbing and electrical we installed. If it was part of the house at closing, start with us.

Send a Warranty Request →

Call the manufacturer

Appliances & equipment

Stove, refrigerator, dishwasher, microwave, disposal, washer and dryer, water heater, furnace and AC equipment, garage doors and fireplace units. These carry manufacturer warranties that we assign to you at closing.

Record every model and serial number in the catalog pages at the front of your manual. Ten minutes now, and you'll never hunt for a sticker behind an appliance again.

Call 911 or your utility

Emergencies

Fire, a gas smell, or an immediate electrical hazard is not a warranty claim. If you smell gas, leave the house — don't touch a light switch or use the phone inside — and call the gas company from a neighbour's. For active water, shut off the main, then reach us.

After-hours contact

TK — pending

Your documents

Everything in
one place.

Warranty

One-Year Limited Warranty

PDF · 36 pages · the full standards and tolerances, plus the claim procedure

Read and download →

Claims

Submit a Warranty Request

In writing, to one inbox, read by a person — not a portal

Email us →

Questions

Warranty FAQ

Twenty-four answers, including the awkward ones

Read the FAQ →

This page is general guidance for TwinLine homeowners and is not the warranty, a contract, or legal advice. Maintenance recommendations are typical and do not replace the manufacturer's instructions for any system or appliance in your home. Use licensed contractors for work you are not equipped to do safely. Coverage, standards, limitations, exclusions and claim procedures are governed solely by the executed One-Year Limited Warranty Addendum and the Purchase and Sale Agreement for your home, and terms may vary by home. Where this page and those documents differ, the documents govern. Full disclaimer